AEON Protect
Protect your new device from accidental damage
Whether it’s an accidental drop or coffee spill, we will repair your mobile device whenever the unexpected occurs.
Repair services up to 2 times the price of the device
With AEON Protect 24 months service plan, you can enjoy repair services up to 2 times the purchase price of your device.
Hassle-free repair service
Enjoy peace of mind with our fuss-free service request process. All you need to do is to inform us and we will pick up, repair and deliver your device back to you, wherever you are.
Features & Benefits
100% complimentary labour & parts
Never have to pay for the full cost of repair anymore. Cracked screen and other damages from accidents can be costly but we’ve got you covered.
Like-for-like replacement
When your device cannot be repaired, we will replace your device with an identical or comparable device. Rest assured that we will reconnect you to your digital lifestyle.
Complimentary pick up & delivery
Be where you need to be, we will pick up your damaged device, repair and deliver it back to you at no charge.
Authorized repair center
Rest assured that our nationwide service network and coverage ensure high quality repair services for your device wherever you are.
Genuine parts
Our authorised service centers use genuine parts to repair your device.
Service Plan
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* Service fee shall be applicable for the device replacement
Frequently Asked Questions
1.What is AEON Protect?
AEON Protect provided by bolttech*, is a service plan for all mobile device financing program that provides repair services for accidental and liquid damages.
*AEON Protect is a product by AEON Credit in partnership with bolttech, an established insurance technology service provider.
*AEON Protect is a product by AEON Credit in partnership with bolttech, an established insurance technology service provider.
2.What is not covered by AEON Protect?
Some of the key exclusions include:
- Theft or loss of your smartphone
- Malicious breaks
- Device used for commercial, rental or profit generation purposes
- Wear-and-tear from daily use
- Cosmetic damage
3.How do I request for a repair?
Notify bolttech and register a service request within 48 hours from the time of incident. You may lodge a service request through any of the following means:
- Message to bolttech Facebook at “bolttech Device Protection Asia”
- Customer Service portal at http://sr.bolttech.asia (login using your email address and mobile phone number / IMEI number)
- Email to servicerequest@bolttech.my
- Call bolttech hotline +603-9212 4314
4.How can I track the status of my repair request?
You can call bolttech hotline +603-9212 4314 to track the status of your repair. Otherwise, bolttech service team will contact you via email, SMS or phone call to:
- Inform that your repair request has been received
- Confirm the pick-up time and location for the damaged device
- Inform that your device has been repaired
- Inform that your device will be delivered to you
5.When will my AEON Protect service plan expire?
Your AEON Protect service plan will expire at the end of the service plan term that you have chosen, either 12 or 24 months from the date of purchase; or when you have exhausted the repair limit.
AEON Protect is provided by bolttech (Company No: 750280-K)
