Contact Us
For Valued Customer
At AEON Credit Service, your satisfaction as a customer is of utmost importance to us as we are always looking to improve our service by listening to you. Please contact us here for general enquiries, feedback and suggestions.
Email
Email us your inquiries
customer.service@aeoncredit.com.my
Find a Branch
Speak to us in person. Visit our branch for a chat. Find a branch.
Feedback Form
Share your feedback via the online feedback form or email us and our personnel will try to get back to you as soon as possible.
Email Address: cs@aeoncredit.com.my
(Attention to Ms Asmah or Mr Asri - Customer Service Department)
For Card Acquiring Merchants
At AEON Credit Service, we value our relationship with our Merchants/ Business Partners. As such, we are always ready to assist. Please contact us for general enquiries, feedback and suggestions.
Merchant Helpdesk
Call us for enquiries or feedback relating to card transactions at
+603-2721 8490, +603-2721 8639 (Business hours - 9am to 6pm) or
+603-2028 5555 (24 hours)
Terminal Vendor Hotline
Call our appointed vendor for enquiries relating to terminal at
+603-7956 8166 (24 hours)
Complaint Management Process
We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite the resolution, please provide us with details of your feedback or complaint.

Step 1: Feedback / Complaint Details
You may submit your feedback via our online feedback form.

Step 2: Acknowledgement of Feedback / Complaint
Your feedback or complaint will be acknowledged within one business day upon receipt.

Step 3: Final Resolution
Upon receipt of your complaint, we shall respond within 10 business days. We aim to address all complaint with utmost urgency and resolve them as quickly as possible. However if the complaint requires further investigation or more information, you will be notified of the extended timeframe and kept updated on the progress until the issue is resolved.