We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite the resolution, please provide us with details of your feedback or complaint.
Step 1: Feedback / Complaint Details
You may submit your feedback via our online form
Step 2: Acknowledgement of Feedback / Complaint
Your feedback or complaint will be acknowledged within one business day upon receipt.
Step 3: Final Resolution
Upon receipt of your complaint, we shall respond within 10 business days. We aim to address all complaint with utmost urgency and resolve them as quickly as possible. However if the complaint requires further investigation or more information, you will be notified of the extended timeframe and kept updated on the progress until the issue is resolved.