Sustainability
AEON Credit is guided steadfastly in all aspects of its business operations by its Corporate Philosophy to support customers’ lifestyle and enable each individual to maximise future opportunities through effective use of credit. This serves as a beacon to further strengthen business sustainability by focusing primarily on economic, environmental and social drivers. Led by these key factors, the Company continues to uphold the principles of governance and transparency in its business dealings, in line with stringent requirements of Bursa Malaysia Securities Berhad’s Main Market Listing Requirements and the Company’s Sustainability Reporting Framework.
FTSE4Good Statement

AEON Credit always strives to adopt best practices for corporate governance. The Company implements best governance practices which are increasingly moving toward long-term sustainability.

AEON Credit is committed to ensure that our Company fulfills its legal obligations, identifies and removes corrupt practices as stated in the Company’s Anti-Bribery Policy and works together to minimise bribery and corruption opportunities. Zero (0) cases of corruption and bribery are identified by active and successful initiatives including zero (0) cost of fines, penalties & settlement in relation to corruption in year 2020/2021.

It is the duty of management at all levels to ensure the employees are made aware of and understands this policy and that sufficient and frequent training is provided (Refer Annual Report page 54 – 55).

AEON Credit also has a policy against contributions to political party and zero (0) amount of political contribution made in the current financial year.
Sound strategic planning and better risk management and standards are provided by good corporate governance in the Company. AEON Credit uses risk management standard (COSO), and adoption of Integrated Reporting in annual report for Financial Year End 2021 (Integrated Annual Report will be published in the website on May 2021). Corporate governance refers to a system in which the administration of businesses or organisations is carried out. Since compliance requires certification to perform a specific activity, it helps AEON Credit to achieve the company goals and objectives because the costs of non-compliance do not delay our functions.

As at December 2020, AEON Credit reported zero (0) cases of non-compliance and 70 cases of incidents that has been successfully rectified. In an attempt to suppress non-compliance, AEONCR have compulsory annual briefing for Code of Conduct (CoC) to all staff. Initiative such as annual review and e-Learning were prepared every year to identify the effectiveness of CoC.

The outbreak of Covid-19 highlights the need for immediate action to reduce the health and economic impact of the pandemic, protect vulnerable group and set the stage for a sustained recovery.

AEON Credit recognises customers’ needs by providing responsible financing which not only contains elements from economic sources and governance aspect but also includes a social impact angle (Refer Annual Report page 54).

In the midst of the pandemic, AEON Credit is closely monitoring potential unfair and deceptive business practices to protect human rights and vulnerable group, monitor aggressive marketing campaigns and terminate COVID-19 scams. The Company regularly reminds customers and pinned up security reminder on social media & banner/ thumbnail on the website.

Other initiatives to protect human rights & community, AEON Credit provides sponsorship, education scholarship, and opportunity for students to join as employee as management trainee. On 4 August 2020, AEON Credit welcomed four new employees who are also our national badminton players from Ampang Jaya Badminton Club who are given the employment opportunity to work with AEON Credit as part of its corporate responsibility programme. These four employees are of 19-21 years old and are being assigned to four different departments. AEON Credit aims at nurturing these badminton players into corporate professionals by providing corporate skills, knowledge and exposure through various training and development programmes.

AEON Credit yet to commit to Children's Rights and Business Principles, however, the Company supports children’s right to education by organising ‘Back to School’ Program every year (Refer Annual Report page 64). In relations to Labour Standards, the Company served equal respect and opportunity to all scope of diversity in workforce but yet to adapt sexual orientation as additional personal attributes and not committed to any right to freedom of association. Opportunity also been given to employees that are contractors or temporary staff to support daily business operations. AEON Credit also commits to a policy or statement supporting the right to a minimum or living wage (Stipulated in internal documents (Company Handbook).

In support of the employee welfare, benefit and personal development, AEON Credit encourages employee to practice work life balance and the Company had invested RM1.9 million for external training and development initiatives (Refer Annual Report page 59). The Company also has established whistle-blowing channel (AEON Hotline) for employees to raise concern and issue (Refer AR page 71). There are close ties between climate change and sustainable development. AEON Credit did not missed a chance to support the initiative to reduce the intensity of GHG emissions through responsible consumption and remains committed on pledge to minimise paper consumption and electricity (Refer Annual Report page 62).
ACSM Sustainability Policy
The Company’s approach towards sustainability is to think globally, in line with AEON’s mission and vision, through the activities carried out locally. Sustainability initiatives enable the Company to enhance customers’ lifestyle and at the same time maintain its position as a leading non-bank financial service provider in Malaysia.
In upholding the above commitment, AEON Credit Service (M) Berhad will:
- Play an integral part in meeting the needs of the local community for financial services through its business operations, adopting sound governance practices with focus on customer experience and innovation.
- Become more employee-centric by taking care of and developing employees, including fostering culture amongst employees to become better people and community members.
- Implement environmental management initiatives to protect the environment and minimize impact on the environment from its operations.
- Demonstrate how the Company gives back to the local community through activities which contribute to society in line with AEON’s basic principles of pursuing peace, respecting humanity and contributing to local communities, always with the customer’s point of view as its core.
On an annual basis, the Board shall review the Company’s performance, targets and progress towards achieving the long-term sustainability of the business, and ensure consideration of sustainability issues in setting the Company’s strategic direction.
Disclosure of this Policy, measures and actions taken as well as the Company’s progress towards achieving sustainability objectives shall be made in the Sustainability Statement to be included in the Company’s Annual Report.
Our Sustainability Pillars

  • Conduct & Trust
  • Customer Experience
  • Digital Products & Service Transformation
  • Employee Health, Safety & Well-Being
  • Environmental Stewardship
  • Contributing to Communities
Our Material Matters

  • Data Security, IT Infrastructure & Digital Transformation
  • Excellent Customer Experience, Support & Access
  • Financial Performance
  • Excellent Ethics, Governance, Risk & Compliance
  • Employee Health, Safety & Well-Being
  • Responsible Financing/Financial Inclusions
  • Talent & Development
  • Responsible Marketing, Product & Service Design
  • Efficient & Responsible Procurement Process
  • Environmental Management
Our Commitment to the Global Reporting Initiative (GRI)

  • GRI 102: General Disclosures
  • GRI 103-1: Explanation of the Material Topic and its Boundary
  • GRI 103-2: The Management Approach and its Components
  • GRI 103-3: Evaluation of the Management Approach
  • GRI 201: Economic Performance
  • GRI 201-1: Direct Economic Value Generated & Distributed
  • GRI 204: Procurement Practices
  • GRI 205: Anti-Corruption
  • GRI 301: Materials
  • GRI 302: Energy
  • GRI 304: Biodiversity
  • GRI 306: Waste
  • GRI 401: Employment
  • GRI 403: Occupational Health & Safety
  • GRI 404: Training & Education
  • GRI 405: Diversity & Equal Opportunity
  • GRI 417: Marketing & Labelling
  • GRI 418: Customer Privacy
Our Commitment to the Sustainable Development Goals (SDGs)
SDG 3 Good Health & Well-Being
SDG 4 Quality Education
SDG 5 Gender Equality
SDG 8 Decent Work & Economic Growth
SDG 9 Industry, Innovation & Infrastructure
SDG 13 Climate Action
SDG 16 Peace, Justice & Strong Institution
GRI INDEX
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